- Home
- Why Logical Minds?
- Services
- Possible Solutions
- Clients
- Client Case Studies
- Atom Media - Working In Partnership
- Coop Pharmacy - Dispensing Incident Report System
- Coop Pharmacy - Excess Stock System
- Game Republic - Consultancy
- Hamilton Park Racecourse - Ticketing CRM Solution
- Myfotowall.com - Cataloguing & Purchasing System
- Round Table - Events, Membership & Web System
- Screen Yorkshire - Content & Management System
- Showtime Arabia - Bilingual Programme Management
- Success Unlimited - ContactonlineŠ
- The Trafford Centre - Web Content Management Systen
- York Racecourse - Advanced Booking & Ticketing System
- York Racecourse - Support & Maintenance
- About Us
- News
- Contact Us
"Significant cost savings have been made since implementing the solution from Logical Minds."
Support & Maintenance
Support and Help When You Need It!
Support & Maintenance
- Logical Minds
- Support & Maintenance
Generally the solutions we build become an integral core function of your business.
Therefore we have created a support and maintenance contract which contains logical and cost-effective processes to enable you to have appropriate cover and specialist resources available at a fraction of the true cost.
What are the benefits?
Our support and maintenance contract holders have use of the following additional benefits:
- Dedicated Online Helpdesk
- Dedicated telephone & fax numbers
- Real time reporting and tracking system
- Agreed service levels
- Audit trail
- Quarterly review - assisting with future preventative action
- 20% discount on our standard hourly rates
- Discounted training & on-site assistance
- Single purchase order
- Inclusion of minor amendments
- Quicker turnaround of extra works
- Easier manageable budgets
- Discounted pay as you go rates on modifications/new features and enhancements
- Enhanced response times on bugs, mission critical repairs and extra works
Logical Minds consistently provide a reliable service for the Advanced Booking and Ticketing System. This support is vital to ensure this business critical system is available at all times.
